• To ensure a seamless experience, please arrive at your scheduled appointment time, allowing time for parking and personal needs prior to treatment.
  
  

• Late arrivals may result in a shortened service to respect the next client.
  
  

• Full service pricing applies regardless of arrival time.

• We require 24 hours’ notice to cancel or reschedule an appointment.
  
  

• Cancellations made within 24 hours of the scheduled appointment may result in a charge to the card on file.
  
  

• No-shows will be charged 100% of the scheduled service to the card on file.

• A valid credit or debit card is required to be kept on file to secure all appointments.
  
  

• Your card will only be charged in accordance with our cancellation and no-show policy.
  
  

• Cards are stored securely through our booking system.

• We accept cash, credit/debit card, Venmo, Zelle, and Apple Pay.
  
  

Payment is due at the time of service.

Gratuity is always appreciated but never expected.

• Clients 18 years and under must have a parent or legal guardian present at the time of service.
  
  

• A signed consent form is required prior to treatment.
  
  

• Certain services may be restricted based on age and skin condition.

• To maintain a calm and professional environment, children and additional guests are not permitted in the treatment room unless receiving a service.
  
  

• Please arrange childcare prior to your appointment.

• Please silence mobile devices during your service.
  
  

Phone calls or texting during treatment may disrupt your experience and results.

• Please disclose all medical conditions, medications, allergies, and recent treatments prior to your service.
  
  

• Services may be modified or declined if contraindications are present to ensure your safety and optimal results.

• Skin is dynamic and results vary from person to person.
  
  

• Consistency, lifestyle, and home care play a vital role in outcomes.
  
  

• While we provide expert recommendations, results are not guaranteed.

• Due to the nature of services and personal care products, all sales are final.
  
  

• No refunds are provided for services rendered.

• If you receive an incorrect or damaged product, please notify us within 7 days of purchase.

• Items reported after 7 days may not be eligible for replacement.

• Products must be unused and in original packaging unless damaged upon arrival.
  

• SkinHx is committed to providing a safe, respectful, and inclusive space.

• Inappropriate behavior or language will result in immediate termination of the service without refund.

SkinHx reserves the right to refuse service to anyone for safety, hygiene concerns, or policy violations.